don’t buy toshiba copiers

March 15, 2005

I support two clients with Toshiba E-Studio 45 copiers/network printers. Toshiba’s support is non-existant and the local supplier is of little help. From what I can tell, they do not support TCP/IP (lpr) printing. They must be configured through an smb share \e-studio45\direct.
As we started installing XP SP2 we noticed printing slow down to a grind. No matter what I tried (disable firewall, changing spool settings, etc.), printing to the copier across the network locks up the clients for 1-2 minutes.

I remember when we began installing XP workstations, it took Toshiba almost a year to get a compatible driver so I am not holding my breath on this one getting fixed.

As both the networks are peer-to-peer, the only fix/workaround was to setup the printer to be shared through a 2k/XP SP1 workstation.


One Response to “don’t buy toshiba copiers”

  1. Actually—not true, but you wouldn’t know it from the Toshi manuals. I talked to a helpful IT guy from United Imaging today, who told me how to fix this:

    1) Create a new port (I was using Server 2003)
    2) Use print type LPR instead of RAW.
    3) LPR queue name is “direct”, all lower case.
    4) Use printer in the same way as ever.

    This worked immediately, and solved all the stupid SMB printing follies which Pete alluded to. This method really isn’t covered in the Toshiba website and I would not have known about it without United’s help. (Certainly that goes down as a recommendation in my book—most “imaging” companies used to be clueless about network printing.)

    I hope this helps anyone whose Google-fu leads them to this article.

    —Alex Pournelle, a c p

    Keywords: Toshiba printing Windows LPR SMB

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